Help & support

Frequently asked questions

What is Road Werx?

Road Werx lets Barrie residents report potholes and road hazards from their phone. Reports go straight to the roads department, who assign a crew and update you as the work moves along.

How do I report a pothole?

Open My Reports, tap the orange + button, add a short title and description, and submit. Your location is captured automatically, and a photo helps the crew find the spot.

Will I get updates?

Yes. You get a notification when your report is received, when a crew is assigned, and when the repair is finished.

Someone already reported my pothole. Should I still submit?

Go ahead. Reports at the same spot are grouped together, and the count helps the city see which roads need attention first.

How long does a repair take?

Most potholes in Barrie are repaired within a few days. Emergency hazards are dispatched the same day.

Is my information private?

Your name and contact details stay with city staff. The public map shows the report location, photo and status only.

Still need help?

705-726-4242 — City of Barrie service line

support@roadwerx.com

Emergency road hazards should always be phoned in.